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Shipping & Returns

SHIPPING INFORMATION

99% of orders ship within 2 – 3 business days (Monday – Friday). If your order is not going to ship in this time frame, we will email you to let you know ASAP (as may be the case with special orders or out of stock items). We reserve the right to decide on shipping partial orders or holding shipment for complete order if not all items are in stock. You will be offered a refund on unavailable items.
  • For products shipped within Canada, our shipping carrier normally takes 5-10 business days. Average shipping time within Ontario takes 3-5 business days, and outside of Ontario takes 4-8 business days. You will be provided with a tracking number for your order via email. All Canadian customers will be charged applicable HST and Provincial taxes.
  • Products shipped to the United States are expedited shipping so that we can track your package for you. Please allow 10-14 business days from the date your order is shipped.

SHIPPING TIMES ARE NOT GUARANTEED

You can expect your order to arrive within approx. 5 – 14 business days from the day it is shipped. You will be notified by email when your order has shipped and given a tracking number to follow. Packages tend to arrive quicker to major cities.

HOW LONG WILL IT TAKE TO ARRIVE?

All transactions are conducted through Pay Pal or Square Pay, a secure third-party payment system. Our online store purchase form requires users to give us contact information such as their name, email, phone number, and postal address.

SPECIAL REQUESTS & URGENT NEEDS

Please note that if a Labor + Postpartum System needs to be sent urgently, it is advised that you email us right away to ensure we can process your order on time when this method of shipment is desired. Be sure to add your order number in the email subject line

Once your order has been dispatched, we are unable to redirect your delivery to another address. To avoid any delays in receiving your order, we suggest that you provide a complete shipping address.

SHIPPING OUTSIDE CANADA

Your parcel may become held at customs, you will be notified by the courier and you will need to pay these duty charges before the parcel is delivered. Please know that we do not guarantee any shipping times outside of Canada and have no control over how long customs might hold your items. We do not offer refunds for shipping fees, unless the courier refunds us for an error on their part.

SHIPPING MEDICAL SUPPLIES OUTSIDE CANADA

While all of our items have valid medical device licensing for Canada, they may not have a valid license for other countries. We offer tracking with each order, but have no control over whether a package clears customs or not. If your order is returned to us by customs, we are happy to refund your items but not shipping fees, or any holding fees billed to us by customs.

SHIPPING:

Domestic (within Canada):

Orders are shipped from Toronto, Ontario. The total cost of shipments will be calculated at check out. You will also have the option to pick up your Healing Mama Product(s) from our warehouse free of charge. If you choose this option you will be emailed as soon as your Healing Mama Product(s) are ready for pick up and available pick up times.

LOCATION: 1460 The Queensway, Etobicoke, ON M8Z 1S4

International:

International orders are shipped from Toronto, Ontario, Canada. The total cost of International shipments will be calculated at check out. Please allow for longer shipping times – clearance may take an additional 4-6 weeks depending on the customs regulations for your country. Please note, we are not responsible for any duty charges that your shipment may incur.

RETURN POLICY

Returns & Exchanges:

Due to the nature of the items within each Healing Mama Co. Labor & Postpartum Systems all sales are FINAL. We do not offer refunds, returns, or exchanges

If you find that an item is missing from your Healing Mama Co. Labor & Postpartum System, email us within 14 days of receiving your product. We are provided with a confirmation date of when shipment has been successfully received by each customer and we use this date to calculate the above 14 day window. Once we have conducted our due diligence and approve your missing item, we will notify you when the missing item will be mailed to you at no additional charge.

For all other questions, concerns, or discrepancies with your Healing Mama Co. Labor & Postpartum System and/or Product(s) please contact us via email:
[email protected]